If you have a possible claim or a claims enquiry, and have a current policy with our company, please contact us during office hours on (03) 5382 0344, or emailing us via the form under the contact us tab.

If you need to contact us for an emergency after hours, regarding a claim, please leave a message with Andrew or Graeme:

  • Andrew Reichelt  0408 504 617
  • Graeme Deleeuw 0428 504 816 

Things to think about in a claims event

In the case of an emergency, call 000, and seek medical attention where required. Please alert us as soon as reasonably possible. Write down as many details about the event as possible while it’s fresh in your mind. Take photos, where applicable, from multiple angles. Get the details of any other parties involved. Many insurers also have an app that can be useful to capture important information, such as CGU’s claims support app

Typical information required to make a claim includes: 

  • Your policy number or personal contact details, and the contact details of anyone involved in an incident, including their name, current address, vehicle registration details, phone number and insurance details if known
  • Any letters, notices or court documents about the incident, and the incident report number for any claims in relation to theft or attempted theft, vandalism or a malicious act (the police will provide you with this number when you report the incident to them).

“Our family has been using Western General Insurance for our farm and personal insurance for over 20 years now. We could tell you why the team at Western General is good, but we think actions speak louder than words and we invite them back every year, so that must mean something. We’re a third generation farm, and each generation has put their trust in Western General, and in return we get peace of mind that we’re protected should the worst happen.”
The Dart Family, Nhill, Victoria